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English speaking Service Desk Agent

English language / IT / technical support / Front office / Fresh graduate / Multinational environment

Introduction

Do you believe that learning to deal with technology is relevant nowadays? Speaking different languages motivates you? If the answer to both questions is yes, perfect! We have the best opportunity for you! Our multinational partner company is looking for English speakers for an IT support role!

 

Your new role 

  • You will take English calls and handle incoming emails
  • Show customers that you care and help find a solution to their user level IT related questions
  • Provide L1 support for our clients in technical related issues
  • Keep track of everything by precise administration
  • Work together with the resolving group in case of complex cases
  • Participating in different projects and process improvement
  • Make sure you keep the client up-to-date and follow up ongoing cases


What you'll need to succeed 

  • Advanced English language skills
  • Experienced in customer service – experience gained or an IT Help Desk is an advantage but fresh graduates are welcome
  • Desire to learn - no IT background required, training will provide the necessary technical knowledge
  • Excellent communication skills – both written and spoken
  • Flexible, open-minded personality and a "can do" attitude
  • Able to work in 7/24 shift (night shifts and weekends also)

What you'll get in return 

  • Modern office environment in Budapest with inspiring working atmosphere and multicultural community
  • Training and continuous learning and certification opportunities
  • Multilingual environment, native colleagues
  • Competitive salary and cafeteria benefits
  • Language courses
  • Team events and company events

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Összefoglaló

Állás típusa:
Munkaerő-toborzás
Iparág
Telekommunikáció
Hely
Budapest
Szakterület
Üzleti Kiszolgáló Központok
Szám:
1114862
Closing date
Thu Feb 28 11:59:59 GMT 2019
Jelentkezem

Kapcsolatfelvétel tanácsadóval

Beszéljen Vivien Prigyeni, a pozícióval foglalkozó szaktanácsadónkkal, akinek címe Hays Response

Budapest, Szabadság tér 7, Bank Center, Gránit torony 10 emelet, Budapest, 1054

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